Quality Control Policy

At TSB The Shipping Box, we recognize the importance of ensuring the highest quality standards for all products distributed through our wholesale channels. To safeguard our business and provide our clients with reliable and consistent products, we have established a rigorous Quality Control Process. This process is also designed to ensure compliance with insurance requirements, minimizing risks associated with product defects, damages, or non-conformities.

Pre-Receipt Quality Assurance

Before products are received into our inventory, we work closely with our suppliers to guarantee product quality through the following measures:

  • Supplier Audits: Regular audits of suppliers are conducted to verify their adherence to agreed-upon quality standards, ethical production practices, and industry regulations.

Receiving Process Inspection

When products arrive at our warehouse, they go through a comprehensive inspection process to identify any defects, damage, or inconsistencies before being added to our inventory. This step includes:

  • Visual Inspection: A thorough examination of the external condition of the products and packaging to detect any visible signs of damage, incorrect labeling, or mishandling during transit.

  • Packaging Integrity Check: Assessment of packaging materials to ensure they are sufficient for protecting the products during shipping and storage.

In-Storage Quality Control

Inventory Audits: Frequent inventory reviews are carried out to detect any potential issues such as wear, contamination, or deterioration of products while in storage.

Pre-Dispatch Inspection

Before products are dispatched to wholesale buyers, we conduct another round of quality control to verify that they meet the agreed-upon standards:

  • Final Product Verification: A final inspection is conducted to ensure the correct products, in the correct quantities, are being dispatched. This includes a review of product condition, packaging, and labeling.

  • Secure Packaging: We verify that products are securely packaged to prevent damage during transit. Special attention is given to fragile or high-value items.

Non-Conformance Management

In the event that products are found to be defective, damaged, or not in compliance with the specified standards, the following steps are taken:

  • Segregation of Non-Conforming Products: Defective or non-conforming products are immediately isolated and flagged to prevent them from being distributed.

  • Incident Reporting: An incident report is created, documenting the nature of the defect or issue, and is shared with the relevant parties (supplier, insurer, etc.).

  • Corrective Actions: Depending on the issue, corrective actions are taken, such as returning the product to the supplier, reworking or repairing the product, or disposing of non-repairable items in an environmentally friendly manner.

  • Supplier Feedback: The issue is communicated to the supplier for resolution, and measures are taken to prevent the recurrence of similar issues in future shipments.

Documentation and Record Keeping

All quality control activities are meticulously documented to ensure traceability and compliance with insurance requirements. This includes:

  • Inspection Reports: Detailed reports are generated for each inspection process, including sample testing results, packaging checks, and environmental monitoring data.

  • Non-Conformance Records: A log of any non-conforming products, actions taken, and communications with suppliers is maintained for review and audit purposes.

Continuous Improvement

To maintain and improve the effectiveness of our Quality Control Process, we regularly:

  • Review and Update Quality Standards: We periodically review our internal quality standards and adjust them based on changes in regulations, industry best practices, or specific customer requirements.

  • Employee Training: Staff involved in quality control and inspections undergo regular training to stay updated on the latest inspection techniques and industry standards.

  • Supplier Performance Reviews: Supplier performance is monitored, and feedback is provided to ensure ongoing quality improvements and to identify any potential risks early on.

Insurance Compliance

Our Quality Control Process is designed to comply with the requirements of our insurance policy, ensuring that:

  • All products are inspected for quality before being distributed.

  • Any defects or issues are addressed promptly and documented for future reference.

  • Losses related to defective products, damages, or customer claims are minimized through proactive quality assurance practices.