Privacy Policy

At The Shipping Box, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect the following information when you interact with our services:

  • Personal Details (name, email, phone number, billing/shipping address) for order processing.

  • Payment Information (excluding full card details—we never store payment data).

  • Communication Records (emails, chats, or customer inquiries).

  • Browsing Data (website interactions to improve user experience).

How We Use Your Information

We use your information to:

  • Process and fulfill orders efficiently.

  • Provide customer support and respond to inquiries.

  • Improve our services, website functionality, and user experience.

  • Send promotional offers (only if you've opted in).

Sharing & Security

We do not sell or share your personal information with third parties.

  • Information is stored securely and protected from unauthorized access.

  • Third-party services (such as payment processors) comply with strict security standards.

Cookies & Tracking Technologies

  • Our website may use cookies to enhance your browsing experience.

  • You can adjust cookie settings through your browser at any time.

Your Rights & Choices

  • You can request access, updates, or deletion of your personal information.

  • You can opt out of promotional communications at any time.

Updates to This Policy

We may update this policy periodically. If we make significant changes, we’ll notify you through our website or email.

If you have any questions, feel free to contact us at orders@theshippingbox.ca or by phone at 604-807-0884.